Privacy Policy

We want you to be familiar with how we collect, use and disclose information. This Privacy Policy describes the privacy practices of Urban Oasis ("Urban Oasis," "we," "us," and "our") in connection with the information that we collect:

1. through www.urbanoasis.ai operated by us from which you are accessing this Privacy Policy;

2. when you visit or stay as a guest at one of our properties, or through other offline modes of communication;

3. through the email messages that we send to you that link to this Privacy Policy and through your communications with us.

We want our services to be safe and secure for our users. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring, or otherwise processing such information assist Urban Oasis in processing Personal Information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This privacy policy relates to our use of any personal information we collect from you for providing hospitality-related services.

This privacy policy intends to update you on how we use your personal information collected through www.urbanoasis.ai or provided to us by other means. Please read this privacy policy before using www.urbanoasis.ai or submitting any personal information. The privacy policy also relates to our use of any personal information you provide to us by phone, SMS, email, in letters, in person, through representatives, and other correspondence or means.

This policy will be updated subject to any changes in information collection, activities performed, or any applicable regulations. You are encouraged to review the privacy policy whenever you visit www.urbanoasis.ai to make sure that you understand how any personal information you provide will be used and retained.

Purpose of Privacy Policy:

The purpose of this policy is to highlight various obligations, best practices, and tools that support compliance with data privacy regulations applicable to Urban Oasis, in its role as both data controller as well as data processor, as applicable (if any).

Applicability:

This privacy policy is applicable to: a) everyone who accesses and uses www.urbanoasis.ai including but not limited to external legal entities in any form or manner; b) Urban Oasis customers who visit or stay at one of our properties; c) third-party service providers or their representatives.

Collection or Use of Information:

a) Collection of Your Information

Urban Oasis collects, processes, and retains information about you when you visit our website www.urbanoasis.ai or stay in one of our hotels or avail any other services provided by Urban Oasis. You provide us with information, such as your name, email address, company information, street address, telephone number, other contact, and demographic information when you make a reservation, purchase a gift card, subscribe to the Urban Oasis newsletter, or obtain web exclusive rates on www.urbanoasis.ai.

Moreover, you may choose to provide your personal information in connection with sending an email or message, logging complaints, promotional offers, and when you use our service.

Personal Information may include, but is not limited to:

• Your name and physical address, email addresses, and telephone numbers;

• Behavioral or demographic attributes, when tied to personal identifiers;

• Credit card or debit card number;

• Social media account ID or user ID, profile photo, and other data you make available publicly or to us from your social media accounts, publicly available platforms, or other sources.

If you submit any personal information relating to other people to us or to our service providers in connection with the services (e.g., if you make a reservation for another individual), you represent and warrant that you have the authority to do so and to permit us to use the information in accordance with this privacy policy.

b) Use of Your Information

Any of the information we collect from you may be used in one of the following ways:

1. To develop, customize, and improve our services: We shall process your personal information, preferences, user characteristics, and usage patterns to develop, customize, and improve our services.

2. Marketing purposes: To inform you about other information, events, promotions, products, or services we think will be of interest to you.

3. To process personal information necessary for the performance of a contract and providing the services: This includes fulfilling your requests, responding to queries, complaints, and processing transactions.

4. To comply with legal obligations: In order to prevent or investigate fraud, hacking, infringement, or other misconduct involving our services or website.

5. To send periodic emails: Your email address may be used to send information and updates about Urban Oasis services.

6. To improve quality and facilitate use of other interface channels: We may use your Personal Information to personalize content on our website and social media channels.

7. To obtain third-party services: We may share personal information with third parties for services such as website management, IT infrastructure, marketing, customer service, auditing, and other related services.

Minors:

We do not knowingly collect personal information from individuals under 18 years of age. If you are in the EU, our site is not directed at children under the age of 13. If you believe we have collected information about a child under 13, please contact us so that we may take appropriate steps to delete such information.

Fairness and Purpose:

Urban Oasis will gather sufficient, important, and essential Personal Information, and will handle such data fairly and lawfully for the purpose it is collected.

Data Disclosure:

Urban Oasis does not share, sell, rent, or trade personal information collected through www.urbanoasis.ai or while staying in our hotels with third parties for their sole promotional purposes. However, we may share information with third-party service providers contracted for processing personal information or conducting marketing campaigns.

a) Urban Oasis may disclose your Personal Information when:

• Required under applicable law;

• Complying with legal processes;

• Responding to government authorities for legal enforcement purposes;

• Enforcing our terms and conditions;

• Pursuing available remedies or limiting damages we may sustain.

b) In the event of a merger, acquisition, sale, joint venture, or business transfer, we may transfer the collected personal information to the relevant third party.

Consent:

Consent is obtained before collecting, using, or processing personal information. This includes transferring personal data outside your country and using cookies on your device.

Use of Cookies:

We use cookies and similar technologies to enhance user experience, security, navigation, and marketing effectiveness. You may configure your browser to reject cookies; however, this may affect website functionality.

Privacy Policy Modification:

We may update our privacy policy from time to time and post changes on the website. We encourage you to review this policy periodically to stay informed.

For further inquiries, please contact us through our website www.urbanoasis.ai.